Reports to: Assistant Vice President - Campaigns and Communications
Job Overview:
This position is part of the Campaigns team at United Way Mumbai, which manages flagship events such as the Tata Mumbai Marathon —India’s largest charity-driven sporting event, raising over ₹50 crore annually for nearly 300 NGOs.
We are looking for a Campaigns Coordinator who brings structured thinking, problem-solving, and a process design mindset to help improve how we run our campaigns and platforms. This is not a technical role—you don’t need to write code—but you should be comfortable working with digital systems like CRMs, online platforms, and dashboards, and collaborating with tech partners to get things built or fixed.
The ideal candidate is someone who enjoys improving systems, can map user journeys, and thinks from the perspective of scale and simplicity. You’ll help the Campaigns team work more efficiently, and ensure our tools evolve to meet the growing needs of fundraisers, NGOs, companies, and donors.
Roles and Responsibilities:
- Learn how our campaigns work—whether it’s onboarding NGOs, supporting fundraisers, or reporting impact—and help us understand where we can do better.
- Help document workflows and support the design of easy-to-follow systems for the team and our partners.
- Collaborate with tech vendors and internal teams to improve features on our fundraising platform, dashboards, or CRM tools.
- Draft clear, non-technical requirements and user feedback for developers or platform partners.
- Help test new features to make sure they’re easy to use and solve the right problems.
- Support data integrity, reporting, and basic system administration tasks where needed.
- Support major campaigns and events—including the Tata Mumbai Marathon.
- Be the friendly go-to person in the team for questions around how our platforms work or how a process can be improved.
- Assist in maintaining smooth operations across fundraising and disbursement cycles.
Profile requisites:
- You enjoy bringing order to chaos and thinking through problems step-by-step.
- You’re someone who asks "why” and "how” when things don’t work well—and are motivated to fix them.
- You’re comfortable learning new tools and are not afraid of technology.
- You can express ideas clearly—whether it’s writing an email or explaining something to a colleague.
- You like working with others, are reliable, and can juggle a few things at once.
- You care about social issues and want your work to contribute to positive change.
- You’ve worked with tools like Salesforce, Airtable, Trello, or Notion.
- You’ve been part of a nonprofit, student initiative, or volunteer effort.
- You’ve supported projects, helped coordinate teams, or been the person others rely on to "get things done.
Remuneration: Subject to relevant qualification, experience & merit; the salary range is INR 5 LPA - 9 LPA
If you think you might be suitable, apply now and we'll reach out to you soon.
