CHILDLINE 1098 is a national, emergency, free phone outreach service for children in distress, linking them to long term services fotheir care, protection and rehabilitation. Every day Childline receives thousands of calls from children under vulnerable conditions - children living on the streets, runaway children, missing children, victims of child labour and abuse, differently-abled children, childrin institutions or displaced by disaster, mentally or physically challenged children or any child in a difficult situation. A concerned adult can also call on behalf of the children.
CHILDLINE is present in 350 cities across the country and has responded to over 35 million calls since its inception. Today we receive about 30,000 calls daily. Our mandate is to visit the child within an hour of the call and to ensure that the child is safe and secure and that the issues faced by the child are addressed. The CHILDLINE network consists of about 570 local voluntary organizations who partner in the programs as Intervention Partners to resolve problems faced by children and to leverage local resources to put the children on the path of self development.
The main program of CHILDLINE India Foundation is to run the CHILDLINE 1098 phone outreach and intervention service for the disadvantaged children. Children in distress can access this service in 350 cities. CHILDLINE logs about 30,000 calls daily from children and individuals across the country. Bulk of the calls are from children living on the streets,runaway children, missing children, victims of child labour and abuse, differently-abled children, children in institutions or displaced bdisaster, mentally or physically challenged or any child in a state of distress. With the help of about 570 local voluntary organizations the issues faced by these children are addressed.Therefore we lay special emphasis on improving the 1098 service, Childline Contact Centre to enhance the quality and standards of call response, expansion to rural spaces to reach more children, quality intervention and rescue operations, training of the staff, monitoring, sustain and enhance the quality of the intervention, outreach and advocacy. CHILDLINE also runs special projects such as support towards critical medical care of disadvantaged children, up-gradation of shelter,vans, life skills training for substance abuse, child sexual abuse awareness for school.
CHILDLINE Delhi received an anonymous call sometime ago informing that 14 children, were abducted by some strangers and were aboard the outbound Seemanchal Express.
The matter was immediately flashed to the GRP and RPS Railway for urgent action. The police confirmed from the motorman regarding the next scheduled stop of the train and accordingly with proper coordination between all concerned, the police apprehended the abductors and rescued the children at Anand Vihar Station. CHILDLINE took the children to GTB hospital for check up and provided temporary shelter for the night.
The next day the children were produced before the Child Welfare Committee. CWC ordered them to be placed at Mukti Ashram and to have their details checked. Accordingly CHILDLINE managed to trace their families and the children were finally restored to their parents.