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CHILDLINE 1098 is a national free 24-hour emergency phone outreach service for children in need of care and protection anytime and everywhere. Any child/concerned adult can call 1098 and access the CHILDLINE service any time of the day or night. On receiving the call CHILDLINE responds to children in emergency and facilitates their rehabilitation by linking the child either to the NGO or relocating the child in the family.
CHILDLINE was established in 1996. CHILDLINE is a unique example of partnership between government and non government agencies, street and community youths, academic institutions, the corporate sector and concerned individuals.
Currently functional through a network of 160 organizations in 55 cities of India spread across 20 states Nationally, CHILDLINE has responded to over 4.5 million calls.
CHILDLINE reaches out to all children in need of care and protection which includes :
| Street children |
Child laborers |
affected by conflict and disaster |
| Child addicts |
HIV/AIDS infected |
Children in institutions |
| Abused children |
Differently-abled |
victims of the flesh trade |
| political refugees |
conflict with the law |
Mentally ill |
Children whose families are in crisis
CHILDLINE receives calls for variety of reasons
| Medical assistance |
Death |
Protection from abuse |
| Shelter |
Silent calls |
Emotional support and guidance |
| Missing children |
Information about CHILDLINE |
| Repatriation |
Chat calls |
1098 Service |
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Receives 1098 call
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Provide emergency intervention
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Present options to child
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Assist child in formulating solution
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Referral for long term care and rehabilitation.
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City Level CHILDLINE |
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Policy making body at the city level. Undertakes periodic reviews.
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Sustain city level CHILDLINE through training, research & documentation.
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CHILDLINE INDIA FOUNDATION |
Childline India Foundation (CIF) at the National level anchors the CHILDLINE services across the country.
Responsible for
- Development / Preparatory for new CHILDLINE centers
- Networking and Facilitation
- Training
- Research and Documentation
- Policy and Advocacy
- Communications
- Development of innovative services
- Resource mobilization
- Action Research For Innovative Entrepreneurial Services
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